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CAL Customer Survey

All answers submitted remain anonymous. If you wish for CAL to contact you on any matter, please provide your contact information in the box below. Thank you.

Please rate your overall experience with CAL's staff in the following categories.
Sample Receiving Staff N/A Poor Fair Good Very Good
Office Staff N/A Poor Fair Good Very Good
Field Staff N/A Poor Fair Good Very Good
Shipping Staff N/A Poor Fair Good Very Good
Marketing Staff N/A Poor Fair Good Very Good

Please rate staff response when contacting laboratory.
Calls answered in a timely manner N/A Poor Fair Good Very Good
Calls returned in a timely manner N/A Poor Fair Good Very Good
Staff is courteous and receptive N/A Poor Fair Good Very Good
Staff capably answers your questions N/A Poor Fair Good Very Good

Please rate CAL's Reports and Invoices.
Analytical Reports N/A Poor Fair Good Very Good
Electronic Deliverables N/A Poor Fair Good Very Good
Invoices N/A Poor Fair Good Very Good
Quotations/RFP responses N/A Poor Fair Good Very Good

If you rated your experience less then Very Good, please indicate below on how we can improve our service. Answers are anonymous unless you would like to optionally provide your name and customer number in the field below.



CAL 2018